page header

Commercial Outsourcing

Finally—The Promise of Outsourcing Is Delivered

Companies choose outsourcing so they can focus on what really matters, but sometimes outsourcing becomes the focus itself.

IMS Health is committed to helping clients outsource both the process and the pain so they can maintain focus on driving performance.

Learn More about Marketing Services 

IMS Health Named Leading Outsourcing Provider by International Association of Outsourcing Professionals following recent IDC award

The International Association of Outsourcing Professionals (IAOP) named IMS Health to its 2016 Global Outsourcing 100 List, which recognizes the world’s best service providers across a range of industries. Learn More »

IDC MarketScape named IMS Health a leader in Life Science Sales and Marketing Business Process Outsourcing. Learn More »

Head of Global Forecasting:

"I want to emphasize the deep and trusted continued partnership all stakeholders feel with the IMS Health team."

Make Outsourcing Work for You

IMS Health outsourcing services will exceed your expectations by providing:

  • Highly trained single point of contact to quickly move projects forward
  • Fixed costs per budget year with predefined KPIs
  • Cost savings without sacrificing quality
  • Experts familiar with your local or regional business specificities

Work with a Single Point of Contact to Leverage All of IMS Health's Resources

Integrate Capabilities Seamlessly across Disciplines

Build an efficient and effective commercial organization that supports the short- and long-term needs of your brands.

From operational support to data management, training and analytics, we partner with customers to build client-centric solutions that connect IT with commercial and local geographies.

Find the right operational support model based on your objectives:

  • Local support to leverage deep market expertise
  • Off-shore resources to reduce overall cost
  • Employ hybrid models to balance local expertise and cost reduction with flexible resourcing

Rely on Our Experience and Proven Track Record

We successfully provision operational support for more than 10,000 outsourced engagements per year:

Service-Level Agreements Are Only the Beginning

Have confidence that you will get the most out of projects and achieve measurable results:

  • Select services from a standard catalogue with set bundles/tiers for each service group
  • Costs are fixed for each budget year with predefined KPIs
  • Ability to ramp up and down using a flex model
  • Clear deliverables are specified and tracked for both IMS and clients

Interested in learning more about how IMS Health's outsourced services can help you succeed? Let us know how we can help you: