Business Process Outsourcing

Supporting, Simplifying and Improving Commercial Operations

As healthcare organizations seek to continually improve commercial and operating effectiveness and efficiency, business process outsourcing is a powerful approach for improving costs without compromising quality.

With a team of 1,000+ resources, IMS Health offers BPO capabilities, including end-to-end analytical services. Combining our technology platforms with our proprietary processes and experience, we offer solutions for these and other key business processes:

  • Knowledge management—data management, analytics and reporting
  • Market research—brand analytics and dashboard creation, market forecasts
  • Incentive compensation—design, processing, validation, payout reporting and analysis
  • Contract operations—group purchasing management, chargeback and rebate processing
  • End-to-end commercial operations—complete outsourced solution for sales, marketing and performance management applications via the IMS One platform

Business process outsourcing from IMS Health offers all the benefits of the “pay as you play” model—including flexibility, scalability and cost effectiveness.